Betjeeapp Privacy Policy — Your data is safe with us

The following types of information may be collected when you create and use a betjeeapp account. The reason each piece of information is needed is explained below.

Information you provide directly:

• Name and date of birth — for age verification and account identification.
• Mobile number — for login, OTP verification, and important notifications.
• Payment information (bKash/Nagad/Rocket number) — for processing transactions.
• National ID card (collected during KYC verification) — used to confirm your identity.
• Address & email — for communication purposes where applicable.

Automatically Collected Information:

• Device type, operating system, and browser information.
• IP address and approximate location.
• Which pages were visited on the app or website and for how long.
• Betting history and transaction records.

Betjeeapp uses your data only for specific, necessary purposes — nothing beyond that.

• Account Management: For registration, login, password recovery, and identity verification.
• Transaction Processing: To process deposits and withdrawals safely.
• Security & Fraud Prevention: To detect and block suspicious activity.
• Improving Your Experience: To better understand your preferences and usage patterns so we can improve your experience.
• Legal Obligations: To comply with anti-money laundering regulations and licensing requirements.
• Contact: For important updates, bonus offers, and support.

Betjeeapp does not sell your personal data to third parties — ever. However, limited information may be shared in specific circumstances:

• Payment Gateway: Only the minimum information required to process bKash, Nagad, or Rocket transactions is shared.
• Identity Verification Services: Approved third-party verification services may be used as part of the KYC process.
• Legal Authorities: When legally required to do so by court order or a valid government request.
• Licensing Authority: As part of routine audits by betjeeapp's licensing authority.
• Analytics Services: Used to understand website performance — aggregate data only, with no personally identifiable information.

Every third party is contractually bound to uphold betjeeapp's privacy standards. They may not use the information shared by betjeeapp for any other purpose.

Betjeeapp does not retain data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction Records: 7 Years — in line with international standards for anti-money laundering compliance and audit requirements.
• KYC Information: Up to 5 years after account closure.
• Betting History: Retained for the lifetime of your account, then automatically archived after three years.
• Support Chat: Deleted two years after your last interaction.

Once the retention period expires, data is permanently and securely deleted — it is not kept in any backup.

Betjeeapp believes you should have full control over your personal data. You have the following rights:

• Right to View: You may request to know what personal information betjeeapp holds about you.
• Right to Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of any data held beyond legal retention requirements.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Portability: You can request a copy of your data in a specified format.

To exercise any of these rights, contact betjeeapp Support via email or live chat. All requests will be responded to within 30 days of receipt.

The betjeeapp website and app use certain cookies and tracking technologies to enhance your browsing experience.

• Essential Cookies: Used to maintain your login session and ensure security — the website cannot function without these.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are used most and improve the website — you are not identified individually.

Cookies can be disabled through your browser settings, though doing so may cause some features to not work properly.

Betjeeapp is strictly for users aged 18 and above. We do not knowingly collect or store personal information from anyone under the age of 18.

If a minor's account is identified, it will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child is using betjeeapp, please contact support right away.

Betjeeapp may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of the page will reflect the change.
• You will be notified of significant changes via app notification or email.
• A minimum of 14 days' notice will be given before any changes take effect.

Continued use of betjeeapp after a new policy takes effect will be considered acceptance of the changes. If you do not agree, you may request that your account be closed.